Shipping & Returns
Shipping Policy
Earthen Fire offers paid delivery services on all orders over $100. Items are typically delivered within 24 hours of purchase. We deliver across the country. All orders are delivered via standard ground shipping services. Expedited shipping options are available at an additional cost. We are not responsible for orders delayed due to weather or other unexpected events.
Return & Exchange Policy
Please ensure you are happy that the goods supplied are in good order and that quantities are correct on collection or delivery as no claims will be entertained once the goods have left the premises or been delivered. Claims for damage in transit, shortages or non-delivery by third-party transporters are NOT the responsibility of Earthen Fire.
You can return any resellable products to us within 30 days for a full refund (excluding delivery and or bank charges). Only full boxes of the same tiles will be refunded.
Customer must produce their original invoice for the goods to be returned.
No returns on products out of stock or purchased during a promotion.
Earthen Fire reserves the right not to refund if the products are deemed as not being in a resellable condition, if there is no proof of purchase, or if the products are returned after the 30-day period.
A 10% handling fee is to be charged on returned products.
We aim to process all refunds within 5 working days.