Store Policy
Customer Care
At Earthen Fire, we're committed to providing exceptional customer service. We believe in building trust and lasting relationships with our customers, and that starts with exceeding your expectations.
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Here's what you can expect from us:
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Knowledgeable and Friendly Staff: Our team is well-trained and passionate about our products. They're always happy to answer your questions and guide you towards the perfect solution.
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Fast and Efficient Responses: We value your time and aim to respond to all inquiries promptly through phone, email, or live chat (if offered).
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Clear Communication: We use straightforward language and avoid technical jargon. We want you to understand every step of the process.
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Hassle-Free Solutions: We strive to resolve any issues you might encounter quickly and efficiently.
Didn't Meet Your Expectations?
We understand that sometimes things don't go as planned. If you're not satisfied with our service, we want to hear about it. Your feedback helps us improve and ensure everyone has a positive experience.
Here's how you can let us know:
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Contact Us: Reach out to our management team directly by emailing sean@ef4tiles.com.
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We take all feedback seriously and will work diligently to address your concerns.
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We're confident you'll be impressed with our service, but if not, we're here to listen and make things right.
Privacy & Safety
Our Privacy & Safety service provides our customers with the assurance that their personal information is safe and secure. We use the highest level of encryption technology to ensure all of your data is kept confidential and secure. All of our products are also backed with a satisfaction guarantee, providing you with the peace of mind that your investment is protected.
Website Privacy Policy
A website privacy policy is a legal document that explains how a website collects, uses, shares, and protects the personal information of its users. It is a crucial component of a website, especially if it collects any form of personal data from its visitors. Below is a general outline of a website privacy policy:
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Introduction
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Overview of the website's commitment to user privacy and data protection
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Explanation of the purpose and scope of the privacy policy
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Information Collected
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Types of personal information collected from users (e.g., name, email address, IP address)
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Non-personal information collected through cookies or similar technologies
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Data Collection Methods
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How the website collects user data (e.g., through forms, cookies, analytics tools)
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Explanation of automatic data collection and data provided voluntarily by users
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Use of Collected Information
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Purpose for collecting and processing personal information (e.g., website functionality, marketing, analytics)
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Specific uses of data, such as order fulfillment, customer support, or personalized content
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Legal Basis for Data Processing
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Explanation of the legal grounds on which the website processes personal data (e.g., consent, legitimate interest)
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Data Sharing
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Disclosure of circumstances under which the website may share personal information with third parties (e.g., service providers, business partners)
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Assurance that the website does not sell or rent personal data
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Cookies and Tracking Technologies
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Information about the use of cookies, web beacons, and similar technologies
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How users can manage cookie preferences and opt-out of tracking
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Data Security
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Measures in place to protect the security and confidentiality of collected information
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Information about SSL encryption, access controls, and data retention policies
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User Rights
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Explanation of users' rights regarding their personal data (e.g., access, correction, deletion)
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Process for users to exercise their rights
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Children's Privacy
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Statement that the website is not intended for children under a certain age (as per applicable laws)
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Data collection practices for minors and obtaining parental consent (if applicable)
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International Data Transfers (if applicable)
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Disclosure of data transfers to other countries and appropriate safeguards in place
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Changes to the Privacy Policy
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The right of the website owner to modify the privacy policy
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Notification methods for users about changes
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Contact Information
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Contact details for users to reach the website owner with privacy-related inquiries or concerns
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Payment Methods
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Cash on Collection (USD)
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Card (USD)
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Nostro
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Bank Transfer (Goods will be released when payment is reflected)
Terms & Conditions of Sale
Goods remain the property of Earthen Fire until they have been paid in full by the purchaser.
All goods are inspected before despatch, in the event of defects resulting from faulty material that is agreed to by the manufacturer Earthen Fire will replace such defective goods prior to them being laid or fixed in position. Earthen Fire accepts no responsibility for any direct or consequential loss or damage.
All product specifications are made by the manufacturers of the products, not Earthen Fire. Earthen Fire does not guarantee these specifications and will not entertain any claim regarding failure to meet these specifications unless warranted by the manufacturer.​
Shade Variation Guide
The colours and shading of all tiles vary to some degree from piece to piece and from run to run. It is recommended that several tiles from the same production run be examined in order to determine colour shade variations. Any questions or concerns about your tile selection should be clarified prior to installation.
Variations in shade and size are a natural feature of ceramics internationally and vary from batch to batch. No responsibility will be accepted by Earthen Fire for any colour variation in the product supplied by us.
V1 - Uniform Appearance Differences among pieces from the same production run are minimal.
V2 - Slight Variation Clearly distinguishable differences in texture and/or pattern within similar colours.
V3 - Moderate Variation While the colours present on a single piece of tile will be indicative of the colours to be expected on the other tiles, the number of colours on each piece may vary significantly. For example "that little bit of colour" on one piece of tile may be the primary colour on the next piece.
V4 - Substantial Variation Random colour differences from tile to tile, so that one tile may have totally different colours from that of other tiles. Thus the final installation will be unique.
Installation Guidelines
TILES
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Check tiles before fixing. Ensure that you are satisfied with the visual appearance of the tile before installation. No claims will be entertained once laid or fixed.
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SANITARY WARE, SHOWERS, TAPS & ACCESSORIES
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Check before installing. Ensure that you are satisfied with the visual appearance of the product before installation. No claims will be entertained installed.